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RETURNS & EXCHANGE POLICY

RETURNS POLICY

We are happy to refund your online purchase within 14 days of receipt of your purchase. 

Exempt from any refunds are bespoke and made to order items to the customers request.

RETURNS
  • Contact the EFFRA Support Team for all returns inquiries, stating your Order No. at support@effralondon.com and the the reason for return.
  • Once your email is received and approved, we will send you a return's shipping address. 
  • The item must be returned in sellable condition (unworn), in its original packaging within 14 days of receipt of purchase.
  • When your return is received and inspected, we will send you an email to let me know that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
  • The customer is responsible for paying all shipping costs 
  • All shipping costs are non-refundable.
  • If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance.
  • Depending on where you live, the time it may take for your exchanged product to reach you may vary.
  • We don’t guarantee that we will receive your returned item.
  • We are unable to accept any returns for product purchased from a third party.
NON-RETURNABLE ITEMS:
  • Online purchase past 14 days of receipt of your original purchase date.
  • Any non-faulty items that are not in a condition suitable for resale (i.e. marks, scratched, broken or damaged), will not be refunded and will be sent back to you.
  • Sale items, Bespoke and made to order pieces altered to the customers request.
  • All gift cards are non-refundable.
  • Any and all items bought by third parties are non-refundable.
REFUNDS & CANCELLATIONS (if applicable)
  • Refunds can take 3-5 working days before they appear in your account, therefore we say to allow 10 working days for returns to be processed.
  • Refunds do not include any shipping or handling charges
  • Refunds will be issued by the original method of payment to the value of the item printed on the receipt/order confirmation.
  • If you are approved for a return, then your refund will be processed, and an issued credit minus all shipping costs will automatically be applied to your credit card or original method of payment, within a certain amount of days.
  • For order cancellations, please contact customer service at info@effralondon.com. All order cancellations must be done within 1 hour of placing the order. Any orders within the 1 hour window that have not yet been dispatched shall endeavor a cancellation and refund.
EXCHANGES
  • If you would like to exchange your piece, please contact support at support@effralondon.com.
  • Once your exchange is received, it will go through an approval and inspection process to make sure the piece is still in sellable condition. Once these processes have been performed, we will send you an email to notify you of the approval or rejection of your exchange.
  • If exchange is accepted, the customer is responsible for all shipping costs unless the piece is faulty or damaged upon arrival. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance.
  • All exchanges must be within 7 days of receipt of purchase and pass the approval and inspection process.
  • If you are approved for an exchange you will only be able to replace your piece with items that are in stock.
  • Please note that if an exchange is accepted that it may be subject to experience longer wait times.
  • During promotional periods and/or holidays our delivery dates may be extended in delivery days.
  • All delivery times are our estimated delivery times and deliveries are subject to experiencing longer wait times due to post delays and/or increased demand for our piece's.
    LATE OR MISSING REFUNDS (if applicable) EXCHANGES
    • If you haven’t received a refund yet, first check your bank account again.
    • Then contact your credit card company, it may take some time before your refund is officially posted. 
    • Next, contact your bank. There is often some processing time before a refund is posted.
    • If you’ve done all of this and you still have not received your refund yet, please contact us at info@effralondon.com. 
    CONTACT US

    For more information, please contact info@effralondon.com