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TERMS & CONDITIONS

The term Effra or "us" or "we" refers to the owner of the website. The company name is Effra Ltd. The term "you" refers to the user or viewer of our website and the purchaser, customer and consumer of our product. The product refers to any item for sale on www.effralondon.com.

Welcome to Effra. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Effra’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website. These terms and conditions are subject to change at any time in its discretion. Your use of this site after such changes are implemented constitutes your acknowledgment and acceptance of these changes. Please consult these terms of use prior to every use for any changes.

Access To This Site

YOU MUST BE EIGHTEEN (18) YEARS OR OLDER TO ACCESS THIS WEB SITE. IF YOU ARE UNDER EIGHTEEN YEARS OF AGE, YOU ARE NOT PERMITTED TO ACCESS THIS WEB SITE FOR ANY REASON. DUE TO THE AGE RESTRICTIONS FOR USE OF THIS WEB SITE, NO INFORMATION OBTAINED BY THIS WEB SITE, FALLS WITHIN THE CHILDREN’S ONLINE PRIVACY PROTECTION ACT (COPPA) AND IS NOT MONITORED AS DOING SO.

To access this site or some of the resources it has to offer, you may be asked to provide certain registration details or other information. It is a condition of your use of this site that all the information you provide on this site will be correct, current, and complete. If our Company believes the information you provide is not correct, current, or complete, we have the right to refuse you access to this site or any of its resources and to terminate or suspend your access at any time, without notice.

The use of this website is subject to the following terms of use:

• The content of the pages of this website is for your general information and use only. It is subject to change without notice.

• This website uses cookies to monitor browsing preferences.

• Neither we nor any third parties provide any warranty or guarantee as to the accuracy, performance, timeliness, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

• Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

• This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

• All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

• Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence.

• From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

• Your use of this website and any dispute arising out of such use of the website is subject to the laws of the United States. 

COMPLAINTS TERMS AND WITHDRAWAL

The purchaser has the right to cancel the purchase within 14 days of original purchase date. This right applies only in the case that the product and its original packaging can be returned in the same condition as it was received. Purchasers using their right to return an order they should complete the returns & exchanges section of the website. The order number and customer’s email address that was used to order will be required. Return shipping costs are paid by the consumer. 

PLACING AN ORDER?

Orders made in another person's name without their consent, or any other financial damage suffered to that person or Effra will be reported to the police. Effra has the right to cancel any order at any time. All attempts at fraud will be reported to the police and Effra reserves the right to cancel the purchase if any suspicion has arisen. United States law shall govern any dispute and any issues under these terms.

Please Note: Due to the high value of our products we require all deliveries to be signed for upon receipt and we are unable to deliver to PO Boxes.

 

SHIPPING

  • All orders from within are usually fulfilled within 2-7 business.
  • International orders may experience longer wait times. 
  • Payments are usually processed within 1-2 business days once payment is confirmed.
  • During promotional periods and/or holidays our delivery dates may be extended in delivery days.
  • Please note that all delivery times are our estimated delivery times and deliveries are subject to experiencing longer wait times due to post delays and/or an increased demand for our piece's
  • Depending on where we are shipping your package, we may contact you notifying you that it will need to be signed for upon receipt. If no one is available to accept and sign for the parcel at the delivery address the courier will leave a card to advise of an attempted delivery.
  • To ensure the secure delivery of your order, Effra does not ship orders to the post office boxes. Effra does not accept post office box addresses for your billing needs. 

    MADE TO ORDER & PRE-ORDER ITEMS

    • All made to order items may be subject to longer wait times.
    • All made to order pieces usually take 10-15 business days but may be subject to longer wait times.
    • There are no returns for Made to Order Pieces
    • During promotional periods and/or holidays, our delivery dates may be extended in delivery days.

    CONFIRMATION

    Once we have received your order we will send a confirmation to your email address. Save this email in order to facilitate any contact with customer service. The order confirmation (receipt) also serves as a guarantee of proof of purchase.

     

    PAYMENT

    You can choose to pay with credit or debit cards using Paypal. For payment gateway specific terms and conditions please see www.paypal.com and www.shopify.com and look at shopify stripe. We do not store credit card details nor do we share customer financial details with any 3rd parties. There is no extra charge for card payments. When paying by credit/debit card starting conditions apply as soon as the card transaction is approved.

    The price of the Goods will be set out in our price list in force at the time we confirm your Order. Our prices may change at any time, but price changes will not affect Orders that we have confirmed with you. This includes foreign exchange rates, which are fixed by us and may be subject to change without notice. 

    ORDERING

    Orders made in another person's name without their consent, or any other financial damage suffered to that person or Effra will be reported to the police. Effra holds the right to change prices, correct incorrect prices on all orders as well as final sales. Effra has the right to cancel any order at any time.

    All attempts at fraud will be reported to the police and Effra reserves the right to cancel the purchase if any suspicion has arisen. United States law shall govern any dispute and any issues under these terms.

     

    PERSONAL INFORMATION

    When shopping with Effra we will save some of your information to help fulfil your order. Effra treats all personal information as confidential and nothing is passed on to third parties. You have the right to request access to your data and if there is anything incorrect you can get it changed or removed. 

     

    Disclaimer of Warranties; Limitation of Liability

    Effra does not warrant the quality, accuracy, or completeness of any claims, statements, or information on this Website. Further, Effra makes no representations about the suitability of any of the information and/or products shown on this website or any other website for any purpose. All products and information are provided "as is" and "as available" without warranty or condition of any kind. In no event shall Effra be liable for any damages whatsoever, including special, indirect, or consequential damages, arising out of or in connection with the use of content available on this Website.

    Effra does not warrant the information, services or products provided herein or your use of this Website generally, either expressly or implicitly, for any particular purpose and expressly disclaims any implied warranties, including but not limited to, warranties of title, non-infringement, merchant-ability or fitness for a particular purpose. We attempt to be as accurate as possible when describing our products on the Website; however, to the extent permitted by applicable law, we do not warrant that the product descriptions, colors, information or other content available on the Website are accurate, complete, reliable, current, or error-free. Effra will not be responsible for any loss or damage that could result from interception by third parties of any information or services made available to you via this Website. Although the information provided to you on this Website is obtained or compiled from sources Effra believes to be reliable, Effra cannot and does not guarantee the accuracy, validity, timeliness or completeness of any information or data made available to you for any particular purpose. You understand that Effra does not operate or control the products, services information, advice or content offered by any third party that participates in the Effra Website. Neither Effra, nor any of its affiliates, directors, officers or employees, nor any third party vendor, will be liable or have any responsibility of any kind for any loss or damage that you incur in the event of any failure or interruption of this Website, or resulting from the act or omission of any other party involved in making this Website, the data contained herein or the products or services offered on this Website available to you, or from any other cause relating to your access to, inability to access, or use of the Website or these materials, whether or not the circumstances giving rise to such cause may have been within the control of Effra or of any vendor providing software or services. In no event will Effra or any such parties be liable to you, whether in contract or tort, for any direct, special, indirect, consequential or incidental damages or any other damages of any kind even if any other such party has been advised of the possibility thereof. 
    This limitation on liability includes, but is not limited to, the transmission of any viruses which may infect your equipment, failure of mechanical or electronic equipment or communication lines, telephone or other interconnect problems (e.g., you cannot access your internet service provider), unauthorized access, theft, operator errors, strikes or other labor problems or any force majeure. Even if we have been advised of the possibility of damages and in no event shall our maximim aggregate liability for such claims exceed one hundred dollars ($100.00). Effra cannot and does not guarantee continuous, uninterrupted or secure access to the Website. 

    You acknowledge that EFFRA shall not be held liable for user submissions or any defamatory, offensive, or illegal conduct of any third party and that the risk of harm or damage from foregoing rests with you entirely.

    Effra™ responsibility for errors in delivery is limited to these conditions of sale. Effra Ltd. bears no direct or indirect responsibility for example, but not limited to, incompatibility, delivery delays, downtime, data loss, additional work or other economic harm.

    Effra shall be exempt from liability for damages and other penalties on the performance of the contract prevented, hindered or delayed by circumstances beyond our control. As the release factor should be considered include government intervention, new / amended legislation, lack of state, war, fire, flood, labour disturbance, prohibitions, restrictions, sabotage, poor transport or weather conditions or lack of delivery from suppliers and the company is exposed to criminal activity that affects activities.

    We only supply the Goods for domestic and private use. You agree not to use the Goods for any commercial, business or re-sale purpose, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. 

    Indemnification

    You agree to defend, indemnify and hold us, our affiliates, partners, licensors, officers, directors, employees, and agents (the "Indemnified Parties") harmless for any loss, damages or costs, including reasonable attorneys' fees, resulting from any third party claim, action, or demand arising from your use of the Sites or the Site Content in violation of any law, rule, regulation or these Terms, or any part of your User Content. You also agree to indemnify the Indemnified Parties for any loss, damages, or costs, including reasonable attorneys' fees, resulting from your use of software robots, spiders, crawlers, or similar data gathering and extraction tools, or any other action you take that imposes an unreasonable burden or load on our infrastructure.

    Disputes

    Any dispute, claim, or controversy regarding the site, all rights, obligations and actions contemplated by these Terms shall be governed by the laws of New York, as if the Terms were a contract wholly entered into and wholly performed within New York. Any dispute relating in any way to your visit to the Site, these Site Terms, shall be submitted to confidential arbitration in New York and you agree to submit yourself to the jurisdiction and proceedings thereof. ARBITRATION MEANS THAT AN ARBITRATOR(S) WILL DECIDE THE CLAIM, AND YOU WILL NOT HAVE THE RIGHT TO SUE IN COURT OR TO HAVE A JUDGE OR JURY DECIDE YOUR CLAIM. YOUR RIGHTS TO PREHEARING EXCHANGE OF INFORMATION AND APPEALS MAY ALSO BE LIMITED IN ARBITRATION. It is further agreed that any dispute over the scope of this arbitration provision and any dispute as to whether a claim is arbitrable shall be submitted to the arbitrator for decision. You agree that any arbitration or proceeding shall be limited to the dispute between us and you individually, and no arbitration or proceeding shall be joined with any other; there is no right or authority for any dispute to be arbitrated or resolved on a class action-basis or to utilize class action procedures; and there is no right or authority for any dispute to be brought in a purported representative capacity on behalf of the general public or any other persons. YOU AGREE THAT YOU MAY BRING CLAIMS AGAINST US ONLY IN YOUR INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.

    Notwithstanding the foregoing, to the extent you have in any manner violated or threatened to violate our intellectual property rights or the intellectual property rights of our affiliates, partners or licensors or otherwise have a cause of action in equity, we may seek injunctive or other appropriate relief in any court of competent jurisdiction and you consent to jurisdiction and venue in any such court for such purposes. Arbitration under these Terms shall be conducted under the Consumer-Related Disputes Supplementary Rules then prevailing with the American Arbitration Association. The arbitrator's award shall be binding and may be entered as a judgment in any court of competent jurisdiction.

     

    ORDERS ARE SUBJECT TO ACCEPTANCE & AVAILABILITY

    Once you have made your choice and placed your order with Effra, you will receive an order confirmation email acknowledging the details of your order including your order reference number. This email is neither an acceptance of your order or a proof of purchase, just a confirmation that we have received the order.

    Your contract to purchase the items is not complete until we send you an email notifying you that your order has been dispatched to you. The sale contract is concluded in the Unites States, New York and and the language of the contract is English. We reserve the right not to accept your order in the event, for example, that we are unable to obtain authorization for payment or that the item ordered is out of stock or unavailable. We may also refuse to process, and therefore refuse to accept, a transaction for any reason or refuse service to anyone at any time at our sole discretion.

     PRODUCT

    Effra has the right to adjust prices, include additional costs and change product information such as product pictures and offers without notice. The product images and information texts available reflect the product as far as possible. We reserve the right for any errors that may appear on the page and cannot guarantee that all pictures accurately reflect the true appearance of the product. The pictures may differ depending on the colour settings on your computer. All pictures should be seen as illustrations only, and do not guarantee the correct appearance and characteristics.

    ORDER CANCELLATIONS

    Once the piece is dispatches, the delivery contract is between you (the customer) and our designated courier service. The courier company insures each purchase during the time it is in transit until it is delivered to your specified delivery address. If the goods are lost or damaged when in transit or when returning the product the customer is liable. Cancellation after the order has been dispatched is not possible; in cases where the order has been dispatched, the customer is required to receive the order. Cancellation is not valid until the customer has confirmed with Effra by email and this email has been acknowledged by Effra (support@effralondon.com). Where stock may be unavailable Effra reserves the right to cancel any order, we will notify the customer of a replacement or any equivalent products where possible. If Effra receives a package that has not been collected from the post office or where the delivery has been rejected by the customer, we reserve the right to charge you for all costs that we incur from handling your order and shipment. An invoice will be sent to you and settlement of the invoice must be made within 10 days

    RETURNS

    We are happy to refund your online purchase within 14 days of receipt of your purchase. 

    Exempt from any refund are Bespoke or, made to order items altered to a customer request.

    If your piece is within the 14 days of original purchase period listed above, please follow the steps below.

    • Please contact the EFFRA Support Team for all returns inquiries, stating your Order No. at support@effralondon.com. 
    • Once your email is received and approved, we will send you a shipping address. 
    • When your return is received and inspected, we will send you an email to let me know that we have received your returned item. We will also notify you of the approval or rejection of your refund.
    • If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
    • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance.
    • Depending on where you live, the time it may take for your exchanged product to reach you may vary.
    • We don’t guarantee that we will receive your returned item.
    • We are unable to accept any returns for product purchased from a third party.

    NON-RETURNABLE ITEMS:

    • Online order past 14 days of receipt of original purchase date.
    • Any non-faulty items that are not in a condition suitable for resale (i.e. marks, scratched, broken or damaged), will not be refunded and will be sent back to you.
    • All pieces that are made to order are non-refundable. We also do not exchange or resize made to order pieces.
    • All gift cards are non-refundable
    • Any and all items bought by third parties are non-refundable

    REFUNDS & CANCELLATIONS (if applicable)

    • Refunds can take 3-5 working days before they appear in your account, therefore we say to allow 10 working days for returns to be processed.
    • Refunds will be issued by the original method of payment to the value of the item printed on the receipt/order confirmation.
    • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
    • If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
    • For order cancellations, please contact customer service at info@effralondon.com. All order cancellations must be done within 1 hour of placing the order. Any orders within the 1 hour window that have not yet been dispatched shall endeavor a cancellation and refund.

    EXCHANGES

    If your piece is within 14 day's of original purchase date, you can apply for a an exchange. All exchanges must go get approved by staff and go through inspection and approval process to make sure goods are in sellable condition.

    LATE OR MISSING REFUNDS

    • If you haven’t received a refund yet, first check your bank account again.
    • Then contact your credit card company, it may take some time before your refund is officially posted. 
    • Next, contact your bank. There is often some processing time before a refund is posted.
    • If you’ve done all of this and you still have not received your refund yet, please contact us at info@effralondon.com.

      INTERNATIONAL RETURNS

      When all international returns, please make sure to follow the above steps.

      EFFRA Ltd. does not accept any responsibility for return postage costs. We also do not accept any responsibility for any items lost, stolen or damaged in transit. These responsibilities are those of the customer. Therefore we strongly recommend using a secure and tracked service to return the goods to EFFRA

      If a customs declaration form is required, please make sure to correctly mark the goods as a Returned Item which will ensure that no additional customs fees are incurred. In the instance that an item is incorrectly marked customs fee are incurred, this may be passed onto the customer and may cause delay the returns process.

      If you are unsure about how to correctly fill in the customs form, please speak with the relevant customs or post department before returning the item. 

      CONTACT US

      For more information, please contact info@effralondon.com

      INTELLECTUAL PROPERTY RIGHTS

      All content and materials on this website are owned by or licensed to Effra. This material includes, but is not limited to, the design, layout, look, appearance and graphics. All graphics, images and content on the Effra website belong exclusively to Effra. The use of any Effra design, layout, content, photography, trademarks or service marks without Effra's express written consent is strictly prohibited. You may not use Effra’s trademarks or service marks in connection with any product or service that is in any way likely to cause confusion or to disparage or discredit Effra In addition, you may not use any of Effra’s trademarks or service marks in meta tags, descriptions, image tags or alt tags without Effra London’s explicit prior consent. 

      RETENTION OF TITLE

      All products remain Effra's property until full payment is received by Effra. 

      APPLICABILITY

      These Terms are governed by United States law. You and We both agree to submit to the non-exclusive jurisdiction of New York State. These conditions are applicable where the American or other applicable law does not provide conditions that are in conflict with them.

      COMPETITIONS & DISCOUNTS

      No purchase is necessary to enter any Effra competition. Each competition will have specific guidelines for geographical and age requirements. A clear start and end time will be indicated; these will be according to Eastern Standard Time (“EST”) and entries outside these times will not be accepted.

      Entrants may submit multiple entries but no entrant may win more than one prize. All competition entries are moderated & any offensive or crude comments will be & the entrant disqualified. The number of prizes available will be clearly stated within the competition guidelines.

      Winner/s will be selected at random and notified by email or phone and will have one week from the competition end date to respond before another winner is chosen, and so on. The winners will receive their prize via post within 30 days of notification unless otherwise specified. Prizes cannot be exchanged for cash or any other alternative. The prize is non-transferrable and no alternative will be offered. Prizes are subject to availability. In the event of unforeseen circumstances, Effra London reserves the right to substitute alternative prizes of equivalent or greater value.

      Effra reserves the right to amend or change any competition terms & conditions at any time without notification.

      The entrant should be aware that Facebook/Instagram/Twitter/Pinterest/Vimeo are not administrators, endorsors nor associated with any Effra London competition in any way unless specified. Any complaints, comments or questions should be directed to Effra London and not Facebook/Instagram/Twitter/Pinterest/Vimeo. Entrants must understand that they are providing information to Effra and not Facebook/Instagram/Twitter/Pinterest/Vimeo.

      Discount codes and offers will be available from time to time. Each discount may have specific guidelines for geographical and age requirements. A clear start and end time will be indicated; these will be according to Eastern Standard Time (“EST”) and discounts outside these times will not be accepted. Any discounts or offers will not be valid in conjunction with any other offer or promotion and no cash alternative will be given. Only one offer per customer and if any purchases bought as part of a promotion are returned, the customer will receive a refund of the total value paid shown on their purchase receipt. Effra Ltd. reserves the right to amend or change any offer or discount at any time without notification.

      CONTACT INFORMATION

      Questions about the Terms of Service should be sent to us at info@effralondon.com